These terms apply to organisations that sell tickets with GoGetTickets, and to the people who manage them. “You” means the organisation; “we” and “us” means GoGetTickets.
GoGetTickets is a trading name of TM Designs Solutions Ltd, registered in England and Wales (company number 16958964). Registered office: 71 Meneage Street, Helston, England, TR13 8RB.
Our role: we sell your tickets as your agent
When you sell tickets with GoGetTickets, you appoint us as your agent to sell them, and to take payment, on your behalf. You are the seller:
- each booking is a contract between you and the customer, for your event, at the prices you set;
- your organisation’s name is shown as the seller on event pages, at checkout, and on tickets and receipts;
- the ticket money (including any donations and extras) belongs to you. While it’s with us, we hold it for you, in our account with Stripe, until we pass it on;
- our only income from your sales is our fee. It’s charged to you and taken from your share, including when you’ve chosen to build it into your ticket prices.
We don’t buy tickets from you or resell them, and we never set or change your prices.
Joining
We review every organisation before it can sell tickets and may decline an application. The person who registers confirms that they’re allowed to agree to these terms for the organisation. We can suspend an organisation that breaks these terms, owes us money it hasn’t paid, puts customers at risk or gets an unusual number of disputes, and we’ll tell you why.
If your organisation isn’t a company or a charitable incorporated organisation (for example a club, society or band run by a committee), the people who manage its account on GoGetTickets agree to make sure the organisation pays anything it owes under these terms.
Your events
You run your events and are responsible for them: describing them accurately, holding any licences and insurance you need, the venue and safety arrangements, and dealing with customers’ questions about the event. Your refund policy is shown to customers when they book and must be one you honour; it can’t take away customers’ legal rights, such as a full refund when an event is cancelled.
Fees
Our fee is £0.50 per paid ticket (or £0.25 for registered charities and CIOs once we’ve checked the charity number) unless we’ve agreed a different fee with you, which is shown in your dashboard. Free tickets have no fee, and there’s no fee on donations. Extras sold with tickets (such as programmes) have a small percentage fee, shown when you add them. Card processing is charged by Stripe at cost.
Tickets sold for cash at the door, and paper tickets you mark as sold, have the same fee as online. As you keep the cash, we take that fee from your next payment, or invoice you for it if you use your own Stripe account.
Each order keeps the fees in force when it was booked. We’ll give you at least 30 days’ notice of any increase.
Getting paid
Card payments are handled by Stripe, and you need a Stripe account to sell paid tickets. You can create one through us or connect an account you already have, and either way Stripe’s own Connected Account Agreement applies too.
- Account created through us: customers pay us as your agent, and we hold the money for you until each performance has happened. The day after, we transfer your share (the money taken less card processing, our fee and anything you owe us) to your Stripe account, and Stripe pays it to your bank on its normal weekly schedule. Because we can only hold money for 90 days, each performance can go on sale up to 12 weeks before it.
- Your own Stripe account: customers pay you directly and Stripe deducts our fee from each payment.
We may hold back a transfer while we confirm the card fee with Stripe, while a payment is disputed, or if we reasonably believe a performance won’t go ahead as advertised.
Your Money report shows every sale, fee, refund and payment, and is your statement of what we’ve collected and paid on your behalf.
Refunds and cancellations
Refunds are your responsibility, as the seller. You decide them under your policy, and you can issue them from your dashboard. When a booking is refunded the customer gets back everything they paid. Stripe keeps its card fee, and that cost is yours. Our fee isn’t returned when you refund individual bookings, including tickets already used. It is returned if you cancel a whole performance, unless we’ve told you otherwise.
If you cancel a performance, every customer must be refunded in full. If a customer’s payment arrives after their tickets were sold to someone else, we refund them and cover the card fee ourselves.
On accounts created through us, refunds can be made from your dashboard until a performance’s money has been transferred to you. After that, any refund is between you and the customer, and you pay it to them directly. Cash sales are refunded by you, in cash.
Disputes
If a customer disputes a payment for one of your events, we’ll let you know and ask for evidence. The tickets on that booking are cancelled. You’re responsible for disputes on your events, including any amount the card issuer takes back and Stripe’s dispute fee.
Money you owe us
You might owe us money from refunds, disputes, card fees we’ve paid on your behalf, or our fee on cash and paper sales. If you do, we can:
- take it from any money we hold for you, for any of your events, and from future payments to you;
- reverse a transfer we’ve made to your Stripe account, where Stripe allows it;
- send you an invoice, which you agree to pay within 14 days;
- charge interest on invoices paid late, at the rate allowed by the Late Payment of Commercial Debts (Interest) Act 1998, and recover our reasonable costs of collecting the debt;
- stop your organisation selling new tickets until it’s paid.
Your dashboard shows any balance owed.
Claims about your events
You agree to cover us for any claims, losses, fines and reasonable costs we face because of your events or how you’ve used GoGetTickets: for example a customer’s claim about an event that was cancelled, changed or not as described, a refund you haven’t paid, a dispute on your events, or a breach of these terms or the law by you or your team.
Customers’ data
You can see the details of the people who book your events, and you’re responsible for how you use them: to run the event and contact bookers about it, and to send marketing only to people who ticked the box to hear from you. For this data we act as your processor: we store and process it only to provide the service, keep it secure, use sub-processors listed in our privacy notice, help you respond to requests from individuals, and delete it in line with that notice.
Your account and team
Keep your sign-in details safe. You’re responsible for what members of your team do in your organisation’s account, so only add people you trust and remove them when they leave.
Leaving
You can stop using GoGetTickets at any time; email us to close your account. Bookings already made stay valid unless you cancel them, and anything owed between us is still payable.
Our liability
We provide the service with reasonable care and skill. We can’t promise it will always be available or free of faults, and it relies on other companies such as Stripe, our hosting and our email providers.
We’re not liable for:
- the service being unavailable, slow or faulty, or for problems with Stripe, email delivery, hosting, networks or customers’ devices;
- loss of ticket sales, income, profit, donations or fundraising, loss of goodwill or reputation, or loss of data;
- any indirect or consequential loss;
- delays or failures caused by events outside our reasonable control.
Our total liability to you in any 12 months is limited to the greater of £100 and the fees you paid us in that period. Money we hold for you is not affected by this limit: it remains yours. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.
Changes and contact
We may update these terms and will tell you by email before significant changes take effect. Questions: hello@gogettickets.co.uk.
These terms are governed by the law of England and Wales, and the courts of England and Wales can decide any dispute about them.