Pricing

50p per paid ticket, plus card processing. No subscriptions, no set-up fees, and free tickets are always free.

Simple fees. Your choice who pays.

Just 50p per paid ticket, plus card-processing costs. No monthly fees or setup charges.

Registered charities pay just 25p per ticket.

Choose whether to cover our 50p fee yourself or include it in the price your customers pay.

Cover the fee

Your customers pay your chosen ticket price. Our 50p fee and the card-processing costs are deducted from your share.

If you sell five £10 tickets

You Card processing Our fee
Customers pay
£50.00
Card processing (about)
−£0.95
Our fee
−£2.50
You receive about
£46.55

Pass on the fee

Our 50p fee is included in the advertised ticket price, so customers know the full amount before booking. Nothing extra is added at checkout.

If you sell five £10 tickets

You Card processing Our fee
Customers pay
£52.50
Card processing (about)
−£0.99
Our fee
−£2.50
You receive about
£49.01

Card-processing costs are always paid by the organiser. They’re shown here as an estimate at Stripe’s standard UK card rate; the exact amount appears on each order.

Free events
Free tickets are completely free, with no platform or card-processing fees. If someone adds a donation, the card fee applies to the donation only.
Donations
Let ticket buyers add a donation when they book. We don’t take a fee on donations; only card processing applies.
Discount codes
Make codes for members, early birds or sponsors’ guests. Our fee is worked out on the discounted price, and tickets discounted to £0 have no fee.

No VAT is currently charged on our platform fee.

Questions about pricing

How much does Go Get Tickets cost?
50p per paid ticket, or 25p for registered charities and CIOs, plus card processing. There are no monthly fees or set-up charges, and free tickets are always free.
Is there a monthly fee or contract?
No. You only pay when you sell a paid ticket, and you can stop at any time.
Who pays the booking fee: us or our customers?
You choose, for your whole group or for each event. You can pay it from your share, or build it into your ticket prices. Either way, customers see the full price from the start and nothing is added at checkout.
What are card-processing costs?
Stripe, who handle the payments, charge a fee on each card payment. It’s taken from your share of each order, and the exact amount is shown on every order in your dashboard.
Who gets the charity rate?
Registered charities and charitable incorporated organisations (CIOs). Choose that type when you sign up and include your charity number; we check it on the charity register before the lower fee applies. If you change your details later, we check them again.
Do I pay anything on donations?
Not to us. If ticket buyers add a donation, only card processing applies to it. Charities registered with HMRC can collect Gift Aid on donations too.
What happens if I refund a booking?
The customer gets everything back. Stripe’s card fee and our fee aren’t returned, so they come from your share. If you cancel a performance, we refund our fee too.
When do I get paid?
If you set up Stripe through us, we hold the ticket money until each performance has happened, then Stripe pays your share into your bank, usually the following Monday. That way everyone can always be refunded if a date is cancelled. Because Stripe only lets us hold money for 90 days, each date can go on sale up to 12 weeks before it. If you connect your own Stripe account, the money goes straight to you as you sell, on your own payout schedule, with no limit on how early you sell.
Do we need any equipment to check tickets at the door?
No. Volunteers scan tickets with the camera on any phone, signed in with a 6-digit door code. It keeps working if the signal drops, and you can sell tickets on the door too.

Ready when you are.

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